Refund Policy

1. General Policy
All ticket purchases made through our platform are considered final. As a general rule, tickets are non-refundable, non-transferable, and non-exchangeable once the purchase is complete. This policy aligns with industry standards and event organizer agreements.

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2. Exceptions – Eligible Refund Cases
Refunds may be considered under the following circumstances:

- Event Cancellation: If the event is officially canceled by the organizer, customers will be eligible for a full refund of the ticket price (excluding processing fees, if applicable).
- Event Rescheduling: If the event is rescheduled and the new date/time is unsuitable, customers must notify us within 7 days of the announcement to request a refund.
- Significant Event Changes: If a major aspect of the event is altered (e.g., headliner cancellation, venue relocation), we will review refund requests on a case-by-case basis.
- Technical Errors: If a user is charged in error or charged multiple times for the same order, a full refund will be issued upon verification.

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3. Non-Refundable Situations
Refunds will not be granted in the following scenarios:

- Change of mind or personal circumstances (e.g., travel issues, illness, scheduling conflicts).
- Late arrival, missed event, or no-show.
- Dissatisfaction with the event content or quality.
- Purchases made outside of the user account or without proper confirmation.


 

4. Member-Only Access & Benefits
Our platform operates on a membership model offering up to 40% discount on global events. The membership fee is non-refundable once activated, as it grants instant access to discounted pricing and exclusive content. We strongly advise users to explore available listings and promotions before upgrading.

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5. How to Request a Refund
If you believe you are eligible for a refund:

1. Submit a request via our Contact Support form within 7 days of the relevant event issue.
2. Include your order number, event name, and reason for the request.
3. Our team will review the request within 5 business days and respond via email.

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6. Payment Processing and Timelines
- Approved refunds will be processed to the original payment method.
- Processing may take 5–14 business days depending on the payment provider.
- Refunds will not exceed the ticket price paid by the customer.

 

7. Final Notes
We are here to support you and ensure the best possible experience. However, as a platform that aggregates third-party ticket offers, we are subject to the terms of each event organizer. We always advocate for our users and will assist in negotiating refunds where appropriate, but cannot guarantee outcomes beyond our direct control.

By completing a purchase on our platform, you acknowledge and accept the terms outlined in this Refund Policy.

Email: gotickets@goestickets.com
Phone: +44 20 4577 2705
 +972559579987